Volunteering at Hope 103.2 – Hope 103.2

Volunteering at Hope 103.2

Volunteer Opportunity

Tally Room Phone Operator

Join the Hope family in the Phone Zone for our upcoming June Appeal 2019. It’s our week-long on-air appeal, inviting listeners to financially consider supporting the radio station.

June Appeal runs from Friday 21st to Sunday 30th of June, 2019 at the Hope 103.2 Studios in Seven Hills.

The Role

We’re looking for enthusiastic phone operators to be a part of our phone team during Hope 103.2’s on-air appeal. You will be the first point of contact for our callers.
Phone etiquette is important as you are a representative and voice of Hope103.2. Don’t worry, you will receive the training you need.

Responsibilities

  • You’ll be responsible for answering phone calls
  • Processing the caller’s donation into our database
  • Accurately record (or update if needed) donor details into the database
  • Handle caller enquiries with understanding and patience and
  • Gather listener stories and feedback

Requirements

  • Have a personal and active Christian faith
  • Able to work in a creative, lively environment
  • Basic understanding of the mission and vision of Hope 103.2
  • Able to use a database and phone system proficiently
  • Friendly and confident phone etiquette

Volunteer Application Form

  • You can join the team for June Appeal 2019 by completing the form below. Please fill in your personal details, as well as selecting days and shifts that you would be available to help out.

  • Please attach a copy of your resume if you have never volunteered with Hope before.
  • If the above shifts are unsuitable, please indicate which times you would prefer in the comments field below.
  • During the course of the June Appeal, photos and video will be taken. Although operating phones would be your main responsibility, we may require experienced volunteers to help us with camera work.
  • VOLUNTEER’S STATEMENT Please read carefully before submitting the form

    (Please respect that Volunteering is at the discretion of Hope 103.2 and reserves the right to decline the applicant.)

    1. I am over the age of 18.
    2. I understand and agree to the Mission Statement, Vision, Values and Objectives of Hope 103.2 and will do nothing to devalue them while I am working as a volunteer.
    3. I will hold as confidential any information I receive in the course of working with Hope 103.2 including information on listeners, clients and Staff with whom I work.
    4. I will carry out my work in a responsible, ethical and sensitive manner.
    5. I will advise the office or my manager if I cannot attend my appointed time to work or are unable to fulfil my duties.
    6. I will discuss any concerns or difficulties that arise promptly, with my manager.